The Mandatory Legal Information

  1. Disclaimer

    • WE DO NOT WARRANT OR REPRESENT THAT THE CONTENT OF THIS WEBSITE IS ACCURATE, UP-TO-DATE OR COMPLETE, NOR THAT IT DOES NOT INFRINGE THE RIGHTS OF OTHERS. WE ARE PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE WEBSITE, ITS CONTENTS OR ANY OF THE PRODUCTS OR SERVICES SUPPLIED THROUGH THIS WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED REPRESENTATIONS AND WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES THAT THE PRODUCTS AND SERVICES OFFERED AND SUPPLIED THROUGH THIS WEBSITE WILL BE OF MERCHANTABLE QUALITY, FIT FOR ANY PURPOSE OR WILL COMPLY WITH ANY DESCRIPTIONS ON THIS WEBSITE OR SAMPLES.
    • We do not represent or warrant that this website, the server that makes it available or any of our products or services supplied through this website will be free of errors, viruses or defects. Your access and use of this website is subject to factors beyond our control. We do not warrant that this website or the products and services offered via this website will meet your requirements or that the service will be uninterrupted or timely. We will use our best endeavours to make this website secure and have implemented technology for this purpose. However, because of the nature of the internet, we do not warrant that this website will be secure.
    • The travel products and services offered and promoted via this website are products and services of third parties. Our role is to facilitate your travel arrangements, including processing your bookings and making payments. We are acting as agent for the third party providers. Your legal relationship in respect of the third party products and services is with the third party provider.
    • TO THE EXTENT PERMITTED BY LAW, YOU RELEASE US FROM ALL LIABILITY, COST, DAMAGES, CLAIMS AND EXPENSES (INCLUDING DIRECT, INDIRECT, SPECIAL AND CONSEQUENTIAL LOSS OR DAMAGE WHETHER IN NEGLIGENCE OR OTHERWISE) ARISING OUT OF THE SUPPLY OR FAILURE TO SUPPLY OR USE OR NON-USE OF THE THIRD PARTY PRODUCTS OR SERVICES.
    • We provide you with free access to our website. To the maximum extent permitted by law, neither we nor any of our officers, employees, shareholders or other representatives will be liable in damages or otherwise in connection with your use of or inability to access this website or the purchase and use of any products and services supplied via this website. This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. In the event that our website fails to operate or causes you loss or damage, your sole remedy is the refund any money that you paid to us to use this website.
    • If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited to, at our option:
      • in the case of products:
        • the replacement of the products or the supply of equivalent products;
        • the payment of the cost of replacing the products or acquiring equivalent products;
      • in the case of services:
        • the supply of the services again;
        • the payment of the cost of having the services supplied again.
  2. Links to other sites

    We may link our site to other sites on the Web. These links are provided for your convenience only. It does not mean that we have looked at these sites or that we check them out. We are not responsible for the content of other websites, even if we link to them. We are not recommending these websites or their products or services to you. If you suffer any loss or damage from visiting another's website or using another's product or service, we are not liable.

  3. Terms of payment, refund or exchange

    Forms of payment
    We will only accept the full payment for the services purchased from us. The following forms of payment are accepted:

    • The three major credit cards (Visa, MasterCard and Amex)
    • Cash (only in our office) or
    • Bank transfer to our account

    Refunds or exchanges
    Please note that both refunds and exchanges are subject to the rules of the fare and the airline. These rules are printed either on the ticket itself, on the itinerary or on the invoice. Please read them carefully and ask your agent about them. Once you have applied a payment it is considered that you have also accepted those terms.

    • In order to get a refund or an exchange you have to do it at least 24 hours prior to the date of the actual travel
    • As a general rule all exchages or refunds are subject to a penalty fee as per the rules printed on the ticket, itinerary or invoice
    • A refund will always be processed on the same form of payment as the one used to purchase the ticket/package with no exceptions. In case you have changed your credit card (declared it lost, compromised or due to expiration) you must contact your credit card service and let them know you are expecting a refund on the previous/old card
    • Processing a refund might take between 2 and 12 weeks, depending on the airline and circumstances. In the case of a refund due to the airline (flight was cancelled and you did not accept the alternative rebooking offered by the airline) your refund will take the longest (up to 12 weeks)
    • In order to avoid losing money (the penalty fees) due to unforeseen events on the passenger side, we strongly recommend purchasing a Cancellation & Interruption Insurance (ask your agent about it and its coverage)
  4. Jurisdiction

    • If any dispute arises about this agreement or how this agreement applies or arising out of your use of this site, the laws of Canada will apply.
    • You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Canada, and waive any right that you may have to object to an action being brought in those courts.
    • To the maximum extent permitted by law, this agreement is governed by the laws of Ontario and Canada. You hereby consent to the exclusive jurisdiction and venue courts in Toronto, Ontario, Canada in all disputes arising out of or relating to the use of this Web Site.